Terms & Conditions

Outlet Terms and Conditions

Please read these terms prior to your purchase. These terms explain who we are, how we will supply products, what to do if there is a problem and other important information. These conditions shall apply to all contracts unless expressly varied in writing.

We reserve the right to update our terms from time to time in line with our legal and commercial obligations.

The following Terms and Conditions are valid from 29th November 2024. The prior terms are provided for reference in italics.

1. Basis of Contract

By making a purchase during the outlet sale, you acknowledge and accept these terms and conditions.

All items sold during the outlet sale are offered "as-is" and may have minor defects, imperfections, or variations from standard retail products

2. All Discounted Items - for purchases made on or after 29^th November 2024

a. Any item sold at a discount is considered a final sale item

b. Final sale items are non-returnable, non-refundable, and are sold as is.

      2. Discounted Items - for purchase made before 29^th November 2024

      a. Any item sold at a discount of 50% or more off the original retail price is considered a final sale item.

     b. Final sale items are non-returnable, non-refundable, and are sold as seen.

3. Return Policy for Non-Final Sale Items - for purchases made on or after 29^th November 2024

a. Returning items purchased at a discount are subject to a 30% restocking fee.

b. We do not offer any replacement or exchange for discounted items. Customers can only return these products if they are faulty or damaged upon delivery.

       3. Return Policy for Non-Final Sale Items - for purchase made before 29^th November 2024

       a. Items sold at a discount below 50% are eligible for return under our standard 14-day return policy.

       b. If you choose to return an eligible item within 14 days, the item must be in its original condition.

       c. Returning items purchased at a discount of less than 50% are subject to a 30% restocking fee.

       d. We do not offer any replacement or exchange for discounted items. Customers can only return these products if they are faulty or damaged upon delivery.

4. Collection Charge

a. We refuse to accept the return request if the item packaging is not retained and if it's unsafe for our couriers to collect the item and bring it back to the warehouse.

b. If you decide to return an item and require collection or uplift within the 14-day return window, a collection/uplift charge will apply.

c. This charge varies depending on the item purchased and will be communicated to you at the time of arranging the return

5. Warranty and Liability

a. All items are sold “as is”, the warranty will apply only to the frame of the product but not to the fabric. So, we will not be liable for any defects related to the fabrics.

6. Variability of Products

a. Products sold in the outlet sale may differ slightly in appearance, size, or function from those sold at standard retail prices. These differences are part of the discounted nature of the outlet sale and do not constitute a valid reason for return or refund.

7. Payment

a. All items must be paid in full by bank transfer, Debit card or Credit card

You acknowledge that you did not rely on any statement, oral warranty, promise or representation made or given by or on behalf of us which is not set out in these terms and the purchase order.

Larkbury London Terms and Conditions

1. THESE TERMS

1.1 These are the terms and conditions on which we supply products to you.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 These conditions shall apply to all contracts unless expressly varied in writing by us.

1.4 We reserve the right to update our terms from time to time in line with our legal and commercial obligations.

 

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are LB House of Brands Ltd trading as Larkbury London, a company registered in England and Wales. Our company registration number is 12270606 and our registered office is at 1 Western Avenue Business Park, Mansfield Road, London, W3 0BZ. Our registered VAT number is 423794971. You can access our details on our website at https://www.larkbury.com.

2.2 You can contact us by telephoning our client services at 020 8051 0919 or by writing to us at clientservices@larkbury.com or to 1 Western Avenue Business Park, Mansfield Road, London, W3 0BZ.

 

3. BASIS OF CONTRACT

3.1 Payment of deposit by you, writing confirmation or signing a purchase order is deemed to be acceptance of the contract.

3.2 If we are unable to accept your order, we will inform you in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 You acknowledge that you did not rely on any statement, oral warranty, promise or representation made or given by or on behalf of us which is not set out in these terms and the purchase order.

3.4 Any samples, images, drawings, descriptive matter, or advertising produced by us and any descriptions or illustrations contained in our catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.

3.5 Your product may vary slightly from those images, samples and drawings and although we will make every effort to be as accurate as possible, our products are handmade, therefore all sizes, weights, capacities, dimensions and measurements indicated on our website and brochure may have up to a 3% tolerance.

3.6 In relation to our products with hard edges, we reserve the right for up to 5mm variations. In relation to soft foam upholstery items, we reserve the right to variation of size up to 5% of the total size.

3.7 If we are making the product to measurement, you have given us, you are responsible for ensuring that these measurements are correct.

 

4. YOUR RIGHTS TO MAKE CHANGES

4.1 If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm in writing whether you wish to go ahead with the change.

4.2 Velvet, chains and cords on blinds fall in line with regulation and the length of the chain cannot be amended or specified.

 

5. DELIVERING THE PRODUCTS

By delivery we mean, when the good arrive at your specified location or when you collect them from our premises. We provide a luxury delivery services, by luxury services we mean:

• Our team will unpack, install your furniture, and remove packing materials. We do not remove old furniture.
• This premium service includes precise placement of furniture, packaging removal, cushion plumping, and on-site assembly (excluding headboards, which incur extra costs). Mirrors and paintings are not installed.
• Clients must be present during delivery to inspect and confirm items meet their specifications (colour, size, condition). Items cannot be signed off by a third party. An additional fee will be charged for returning and collecting the item.

5.1 Delivery Dates:

• Delivery dates are estimates and not guaranteed. We are not liable for any losses due to late or missed deliveries.

5.2 Balance payment:

• The remaining amount of your order must be paid 5 working days before the estimate delivery date.
• If you fail to make any payment due to us under the contract by the due date, you will be charged interest on the overdue amount at a rate of 5% per annum above the Bank of England’s base rate at that time.

5.3 Delivery Costs:

• Delivery charges will be provided during the order process. Scheduled deliveries will be cancelled and rescheduled if you fail to meet the payment terms.

5.4 Access Points:

• You are responsible for ensuring items can fit through all access points to the destination room. We are not liable if items do not fit, and any rework or restocking fees must be paid before final delivery.

5.5 Access Denial:

• If you deny access to perform services without a good reason, we may charge additional costs. Failure to re-arrange access may result in contract termination.

5.6 Assembly on Site:

• If access is restricted, we can manufacture furniture for on-site assembly. This must be communicated when placing the order, as changes will incur charges.

5.7 Missed Delivery:

• If we cannot deliver on the confirmed date, additional charges for subsequent deliveries may apply.

5.8 Collection from Premises:

• You can collect products during our working hours of 9:00 AM to 4:00 PM on weekdays (excluding public holidays). For this you will need to inform our logistics team.

5.9 Failure to Take Delivery:

• If you do not take delivery when goods are ready, we may charge additional fees for storage, insurance, and redelivery.
• If delivery is not taken within ten business days after we notify you that the goods are ready, the delivery will be deemed complete on the tenth business day. We will store the goods at your expense, including applicable storage and insurance fees.
• If you have not taken delivery within six months, we reserve the right to resell or dispose of the goods. After deducting 50% of the goods’ price as a deposit, along with storage and selling costs, any excess will be refunded, or we will invoice you for any shortfall.

5.10 Storage Fees:

• We offer free storage for up to two weeks after the order is completed. Beyond this, storage fees of 10% of the total value per week will apply. The minimum charge will be £200, along with applicable pricing, which may vary based on the location of the storage facility.

5.11 Rescheduling Delivery:

• To reschedule delivery, notify us in writing at least 72 hours in advance. Telephone notifications are not acceptable.
• If, after notifying you that the Goods are ready for delivery, you haven’t taken delivery within 10 Business Days, we reserve the right to resell or dispose of part or all of the goods. If the goods are custom-made, no refund will be issued. For non-custom goods, we reserve the right to provide only a partial refund.
• You must grant us access to the property to perform the services as arranged. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and the ending clause (9.) will apply.

5.12 Please note:

1. All deliveries will be confirmed by our Logistics Team.
2. Delivery slots are subject to availability and deliveries exclude weekends.

6. INSPECTION AND ACCEPTANCE

6.1 Upon delivery or collection, you must sign the delivery/collection note. It is your responsibility to check the items to ensure the goods delivered or collected are as ordered, the correct quantity and that they are of satisfactory quality.

6.2 By signing this agreement, you consent to our delivery team taking images of the delivered items to ensure delivery and installation has been completed successfully. These images will be subject to our Privacy Policy (see clause 13.1)

and will only be stored securely for the purpose intended. The images will not be shared or distributed to any third party. You have a right to access this data, and if you wish to do so, please email clientservices@larkbury.com

6.3 Subject to Clause 10.4, in the event of any discrepancy whatsoever, you must notify us immediately and within 48 hours upon delivery or collection by writing the discrepancy on the delivery/collection note. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged, please retain the packaging. All claims for loss or damage must be made before the end of the next working day.

6.4 You must at your own cost return the items that are subject to any discrepancies. Following inspection by our quality control team, if we are satisfied that there are discrepancies, then we will reimburse you for the costs you incurred in returning the items back.

6.5 In all events, the limits of liability for any fault or defect shall not exceed the purchase price of the item.

6.6 When purchasing products “On Sale”, it’s important to be aware that these items may be ex-display or returns, which could result in minor damages. By buying a product on sale, you acknowledge and accept its current condition and may not qualify for a refund. However, the standard 14 day return period remains unaffected.

6.7 For products labelled “On Sale” and sold in our gallery, customers must assess the product condition before committing to the order. That standard 14 days return policy does not apply to these items.

 

7. TITLE AND RISK

7.1 You own a product once we have received payment in full. Until you become the owner of the products, you shall not sell the products or part with possession of the products. We may, for purposes of recovery, enter any premises where the products are stored to recover them.

7.2 The risk in the product shall pass to you on completion of delivery.

7.3 Title to the product shall not pass to you until we have received payment in full (in cash or cleared funds) for:

1. The product; and
2. Any other product or service that we have supplied to you in respect of which payment has become due.

 

8. YOUR RIGHTS TO END THE CONTRACT

8.1 You can always end the contract for the supply of a product before it has been completed. You may contact us to end your contract for a product at any time before we have delivered it or completed supplying it and you have paid for it, but in some circumstances, we may charge you for doing so, as described below. Of course, you always have rights where a product is faulty or mis-described (see clause 10, “If there is a problem with the product”).

8.2 Unless you have a right to end the contract immediately, the contract will not end until payment is made in full for your order.

8.3 Subject to clause 8.4, you have a legal right to change your mind within 14 days beginning on the day after you receive the Products subject to the Products being properly packed and returned in the same unused condition supplied. Damaged goods cannot be accepted.

8.4 You do not have a right to change your mind in respect of:

1. All made to order items including bespoke orders and standard bespoke.
2. Services, once these have been completed.

8.5 If you end the contract after products have been dispatched to you and (because we cannot recall them) they are delivered to you, you must return them to us. Except when you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. In all other circumstances, you must pay the costs of return.

8.6 Any goods that have been altered by a third party or independently cannot be returned or refunded.

8.7 Returned, or order cancellation items will be subject to a restocking fee. A restocking fee of 20% is payable for any not bespoke returned product. Bespoke items are unique items made to your specification, for this reason carries a 100% charge, and is non-refundable.

8.8 Mattresses that have been removed from the original packaging cannot be returned, due to hygiene reasons.

8.9 Should you return a product and upon examination, we find that there is a discrepancy in the reason for the return of the product, then we shall reserve the right to refuse the credit.

8.10 Refunds, exchanges, or credit notes are not available for products sold on bespoke products or products that are stated as clearance, “sold as seen” including ex-display products:

1. Prices marked are final and non-negotiable.
2. No guarantees apply with the sale of products which fall under categories mentioned above.
3. Collection and delivery of such products is your sole responsibility. To arrange a collection please contact our logistic team.
4. Access and installation of such products is your sole responsibility.
5. All guarantees, warranties and associated remedies are exclusive when purchasing these items. No other guarantees or warranty, whether written, oral or implied or inferred from any course of dealing or usage or trade shall apply. Except as expressly and specifically provided in this agreement, all guarantees warranties and other terms implied by statute and or common law are, to the fullest extent permitted by applicable law, excluded from this agreement (including those of merchantable, satisfactory quality, fitness for a particular purpose)

8.11 If you cancel the Contract between us within 14 days, we will process the refund due to you as soon as possible and, in any case; within 30 days of the day, you gave notice of cancellation.

8.12 If a fault is discovered after you have exported the products outside United Kingdom, it is your responsibility to return the goods to the UK at your own cost for inspection. If a repair or replacement is produced by us, it will only be delivered to a United Kingdom destination. If you then wish for the products to be exported, it will be your responsibility to do so at your own cost and risk. For export orders, it is therefore recommended that inspection takes place in the United Kingdom prior to shipment.

8.13 We usually refund any money received from you using the same method as originally used by you to pay for your purchase.

 

9. OUR RIGHTS TO END THE CONTRACT

9.1 We may end the contract for a product at any time if:

1. You do not make any payment to us when it is due, and you still do not make payment within seven (7) days of us reminding you that payment is due.
2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your full name, e-mail, contact number and address.
3. You do not, within 10 business days, allow us to deliver the products to you or collect them from us.
4. You do not, within 10 business days, allow us access to your premises to supply the services.

9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1. we will refund any money you have paid in advance for products we have not provided and processed i.e. you cancel after we have ordered stock and material from supplier, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9.3 We may need certain information from you so that we can supply the products to you, for example, your name, address and contact number. If so, this will have been stated in the description of the products in our brochure. We may contact you in writing or on the phone to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

9.4 We may write to you to let you know that we are going to stop providing the product. We will let you know in advance within reasonable time of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided subject to the restocking fee.

 

10. IF THERE IS A PROBLEM WITH THE PRODUCT

10.1 We guarantee the wooden frames of all manufactured furniture used in residential indoor environments for lifetime of the original purchaser from the date of delivery (subject to proof of purchase). The guarantee excludes normal wear and tear, wood finishing, fixtures, fillings, fabrics, components and mechanisms. This guarantee is given in addition to and not in substitution of your statutory rights. This applies only for product branded as Larkbury or the Sofa and Chair Company for the other brands please refers to their T&C or our product detail page.

10.2 We will only replace like for like; therefore, you cannot change any of the sizes, fillings or fabrics. Upon a return, if a change is requested, you will incur further costs. Please contact us on 020 8051 0919 or write to us at clientservices@larkbury.com to request a quotation.

10.3 The company reserves the right using its discretion to recreate the made to order product in the exact same specification, design, texture, colour and fabric and no variations are permitted.

10.4 If there is a problem with the product, in the first instance you must record a video clip (not exceeding 20 seconds) of the product with a clear explanation of the problem. You must send the video clip along with clear images to clientservices@larkbury.com for review. Alternatively, please speak to one of our staff.

10.5 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example [furniture], the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

1. up to 30 days: if your goods are faulty, then you can get an immediate refund.
2. up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
3. up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If your product is services, the Consumer Rights Act 2015 says:

1. you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill or get some money back if we can’t fix it.
2. if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
3. if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

 

10.6 If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 020 8051 0919 or email us at clientservices@larkbury.com for a return label or to arrange collection.

 

11. PRICE AND PAYMENT

11.1 The price of the product (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing.

11.2 We aim to ensure accurate pricing, but occasionally errors may occur. If the correct price of a product is lower than our stated price at the time of your order, we may charge the higher amount. Additionally, we reserve the right to reject an order and refund your payment if an item is significantly mispriced by more than £100.

11.3 When you must pay and how you must pay:

1. A deposit is required before an order shall be processed; the amount will be required by our Sales Agent on your quotation. The remaining balance must be paid in cleared funds within three (3) working days prior to the scheduled delivery or collection date.
2. We recommend using bank transfer as the preferred payment method, please refer to our sales order for our bank detail If you prefer to pay in cash, we apply by law a limit of 10,000 euros.
3. Orders for export outside the EU require proof of shipment, which is your responsibility to provide to the us. VAT will be refunded to you once proof of shipment is received.
4. Credit Account Holders must abide by terms agreed on account opening, and in any case all invoices must be settled within 30 days of the invoice date.

11.4 If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 3% per month above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.5 Discounts: for a period only, we offer a part of our products to our customer at a discounted price. The discounted period is never longer than the time the product will be available at the normal price. The welcome discount cannot be cumulated with a product already discounted.

11.6 Some product might be discounted at their launch, that will be the minimum price we will charge after the discounted period.

 

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.

12.2 If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

12.3 We will not under any circumstances whatsoever be liable for indirect or consequential loss such as (but not limited to) loss of profit, pure economic loss, loss of market, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused or the consequences of delay of delivery or collection, however caused.

12.4 We will have no liability to you for any loss or damage suffered due to products and its quality from third party companies. Any disputes claim or complaints must be directed to the third-party company directly.

12.5 We will not install any third-party products that are not supplied by us and in the event that we do, you must provide a written consent and sign a waiver form.

 

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy Privacy Policy (larkbury.com)

 

14. OTHER IMPORTANT TERMS

Bespoke orders. Note the following:

14.1 We do not guarantee an exact match for bespoke made to order products.

14.2 If you are supplying us with an image, we cannot guarantee an exact match unless we are given complete technical drawings. Even so, we will guarantee a 99% match and 100% effort. Drawings produced by us for signing off will be chargeable and payable by you.

14.3 Slight differences in dimensions may occur due to the materials within the build. If the furniture is intended for a specific place or location, you must inform us at the time of ordering.

14.4 Once we have confirmed an order, any further changes you wish to bring will be subject to a charge payable by you. Any changes at this stage may affect both the cost of the product and/or the delivery schedule.

14.5 Products are all made to order, therefore without affecting your statutory rights, can only be returned should the product contain faults. See clause 8.

14.6 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 10 in respect of our guarantee. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these terms.

14.7 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.8 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.

14.9 These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

14.10 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.

 

15. FURTHER ADVICE

15.1 We reserve the right to reject any fabric supplied by you, if deemed to be unsuitable for production. It is your responsibility to provide the agreed quantity of satisfactory quality required.

15.2 It is your responsibility to ensure the fabric is suitable for the use for which it is intended. This means it is also your responsibility to quality check the fabric prior to sending it to us as for reasons beyond our control we cannot guarantee or be held responsible for any delays in quality checking fabrics supplied by you.

15.3 Any fabric supplied by you must meet British Fire regulations. You must provide a fire-retardant certificate for any such fabric supplied before production can commence.

15.4 If treatment is not possible, we can provide a barrier cloth inter-liner (depending on the location of use) if required. This service is chargeable.

15.5 If we supply the fabric to be used in manufacture, it is your responsibility to look after it as per the manufacturers guidelines as normal wear or tear is not warrantied.

15.6 Any excess fabric from your order will be deposed of without notice. Please check your order to confirm correct quantity (even with our recommendation, it is your responsibility to check for yourself).

15.7 Some fabrics (such as silks and velvets) and leathers can be marked by the slightest touch also known as pressure marks. Pressure marking is considered a natural characteristic of any piled fabric. In addition, all our furniture is handmade, the handling of fabric is unavoidable and therefore we cannot accept any responsibility or liability for the condition of these fabrics when used during manufacture.

15.8 As leather is a natural product, some of the hides may show natural marks or scars. Depending on the supplier, variation on both texture and colour may occur different from the samples you look at. We cannot be held responsible for such markings that are visible on the final product. Sizes of hides may vary due to the nature of the product, this may result in additional costs, advisable on receipt of purchase from the supplier.

15.9 All Product measurements are approximate. For readymade curtains and blinds, fabric by the metre and pattern repeats, allow +/- 3 cm variance on sizes stated.

15.10 Product specifications will vary from range to range as reflected in the design and price; however, all our Products are manufactured to the same high-quality standards.

15.11 For fabric by the metre, before cutting, please check you have the required amount and there are no defects as we will not be liable for third party costs and other losses once cut and made up.

15.12 Any goods that require more than one width of fabric will have joins and seams.

15.13 For made to measure, whilst every effort is made to make your items to the exact measurements given; the make-up can vary by up to 3cm, which is the standard industry tolerance allowance.

15.14 Product colour and shade may vary from one manufacturing batch to another. This will be more apparent if orders are placed at different times.

15.15 Our fabrics are constructed with various natural yarns and synthetic fibres. Often there are slabs and natural weave irregularities, which enhance the final appearance of the fabric. It should be noted that this is not a defect and is an inherent characteristic of the cloth. Please note that an inherent characteristic of the Suede Collection is the 'bruised' appearance that may appear as slight creasing.

15.16 Please be aware that up to 3% shrinkage may occur due to variations in atmospheric conditions whilst in situ at the window, or during the first wash or dry clean. There is sufficient fabric available within the hems to enable any necessary adjustment in length.

15.17 Our curtains are carefully packed and despatched. Any folding of material will cause certain creases; in the case of velvet and man-made fibre material, these will drop out after hanging. Any folding of material for prolonged periods or any items left in the packaging for long period in times may result in long term creasing or may affect the fabric permanently. Cotton prints may need a cool iron.

15.18 The sale of our products to you does not confer any right of license upon you to use, exploit, or to otherwise utilise any intellectual property right subsisting in or relating to the goods of which we are otherwise entitled to. The unauthorised copying of any of our designs, which are protected by design copyright, may give rise to legal action.

 

16. PRICE MATCH

16.1 Through our ‘Price Match Policy’, “LB House of Brands Ltd trading as Larkbury London” is committed to offering the lowest prices on our extensive collection of brands and products. These terms outline how our store matches prices with the same or alternative suppliers to provide you with the best value.

16.2 Should you find an identical product quote for a lower price from an alternative supplier, we will happily match the price in the interest of providing you a seamless all-around shopping experience, by either:

1. Obtaining the same product quote from the same supplier; or
2. Sourcing the same product quote from an alternative approved Larkbury supplier.

16.3 For third party product, we will match the pricing if the customer finds a better price within 30 days from the purchase date. This is subject to the following terms and conditions:

16.4 Product specifications and availability

The lower-priced product from the alternative supplier must:

1. be of the exact same model and description; and
2. be available for immediate purchase; and
3. be in stock at the alternative supplier’s store, or on their website; and
4. include VAT and delivery charges in its price; and
5. be available for retail quantities only and not bulk buy or commercial quantities

16.5 Product exclusions

Even if the lower-priced identically stocked fabric matches the conditions above, we will not price match on:

1. Sale, clearance, refurbished, display stock items or items sold as seen.
2. Items that are part of a liquidation sale or limited stock offer.
3. Items offered by trade buyers, wholesalers, importers, warehouses, auctions, and auction sites, duty-free, liquidation sales.
4. A lower-priced product that is the result of a:
   1. pricing error, mistake, or misprint by the supplier; or
   2. cashback offer or voucher.

16.6 Proof of alternative supplier’s price

To be eligible for the policy, you must present proof of the alternative supplier’s lower-priced product through any one of the following means:

1. A photograph or screenshot of the quote or advertised price.
2. Access to the product's live web page if the price was advertised online.
3. A copy or any other official document from the alternative supplier confirming the
4. price and specifications of the lower-priced item.

 

• Product Verification

We reserve the right to verify the lower-priced item's availability, price, and specifications at the time of claiming by:

1. Calling the alternative supplier;
2. Visiting their website; or
3. Through any other means as we see fit

16.8. Honouring the Policy

The Price Match Policy will be honoured by “LB House of Brands Ltd trading as Larkbury London” at the time of purchase.

17. Further Considerations

17.1 The Price Match Policy cannot be used in conjunction with any other sale, deal or

quote offered by LB House of Brands Ltd trading as Larkbury London.

17.2 “LB House of Brands Ltd trading as Larkbury London” reserves the right to terminate or amend the Price Match

Policy at any time without notice.